会社名
非公開 No.IF190125
企業タイプ
外資系企業
職種
IT/SE
仕事内容
・ Manage and improve the performance & competitiveness of the regional ITS ServiceDesk
・ Vendor and contractor management
・ Maintain high level of Data integrity around user and asset inventories
・ Implement, deploy and operate global processes and tools
・ Provide effective SPOC of ITS services for the regional business
・ Ensure efficient management of incidents and problems generated at the ServiceDesk including escalations
・ Perform root cause analysis of problems – Continual Service Improvement
・ Harmonize of End Users services across the region
・ Provide transparent and effective communication to the business functions
・ Define and maintain SOPs and quality standards
・ Manage the development of contracted staff and the services they provide
・ Provide adequate reporting of ServiceDesk functions to demonstrate meeting SLA
・ Develop training and on boarding programs that meet business needs (End user training programs)
対象条件
<学位/経験/資格>
・ Bachelors degree or equivalent experience required in IT Services and technologies
・ Excel, SQL data base skills for interpreting and managing inventory Data
・ Report writing
・ ITIL
・ Project Management Certifications
・ Minimum of six years’ experience in a help desk or front-line team leader support role as well as experience in running a service desk.
・ Microsoft Office support experience required particularly with Microsoft Outlook and remote support.
・ Manage budgets and asset inventories including databases such as Active Directory, Asset management, SCCM
・ Has strong business communication skills
・ Demonstrates business networking skills
・ Excellent troubleshooting skills required
・ International people management
・ Fluent in English
・ Document writing skills
・ Multimedia skill set - ability to produce training programs
年齢
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勤務地
東京

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